Tidio Lyro AI (tidio.com)
Script Signature: code.tidio.co
Tidio Lyro uses conversational AI to resolve Shopify and e-commerce buyer queries. Lyro includes built-in AI bot labels, but custom CSS modifications may accidentally obscure them. Tidio Lyro AI is popular in e-commerce, where seamless customer interactions are vital. However, custom CSS modifications to the widget can inadvertently hide the required AI disclosures. Site owners must ensure that the 'Powered by AI' badges remain visible across all devices to comply with transparency mandates.
Audit Methodology & Findings
Scan Date: 2026-08-01
Methodology: Automated DOM script detection and manual UI verification
Evidence: Observed default script signatures and generated metadata components.
Limitations: Technical diagnostic only. Excludes backend processing and custom enterprise implementations.
Article 50 Regulatory Breakdown
Article 50(1) Chatbots
Natural Person Notification
CompliantArticle 50(2) Media
C2PA & Watermarking
Non-ApplicableArticle 50(3) Text
Public Copy Disclosure
CompliantIdentified Integration Risks & Vulnerabilities
- ⚠️Custom CSS hiding the default "Powered by Lyro AI" footer badge.
- ⚠️Unannounced automated discount triggers.
Recommended Technical Remediation
Ensure custom widget styling retains visible AI bot indicators on desktop and mobile viewports.
<!-- Compliant Article 50(1) Disclosure Snippet for Tidio Lyro AI --> <div class="ai-disclosure" itemprop="isBasedOn" rel="ai-info"> Notice: This system incorporates automated Tidio Lyro AI AI technology per EU Regulation 2024/1689 Article 50. </div>
Test Live Website URL
Scan Webpages for AI Transparency
Automated technical audit for AI chatbots, C2PA synthetic media metadata, and mandatory Article 50 transparency notices.