Regulation (EU) 2024/1689 in Effect: Article 50 Transparency Obligations apply across all EU Member States.
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E-commerce AI Support● Medium Risk

Tidio Lyro AI (tidio.com)

Script Signature: code.tidio.co

74Score / 100

Tidio Lyro uses conversational AI to resolve Shopify and e-commerce buyer queries. Lyro includes built-in AI bot labels, but custom CSS modifications may accidentally obscure them.

Want to test a live website using Tidio Lyro AI?Run Live Diagnostic on tidio.com →

Article 50 Regulatory Breakdown

Article 50(1) Chatbots

Natural Person Notification

Compliant

Article 50(2) Media

C2PA & Watermarking

Non-Applicable

Article 50(3) Text

Public Copy Disclosure

Compliant

Identified Integration Risks & Vulnerabilities

  • ⚠️Custom CSS hiding the default "Powered by Lyro AI" footer badge.
  • ⚠️Unannounced automated discount triggers.

Recommended Technical Remediation

Ensure custom widget styling retains visible AI bot indicators on desktop and mobile viewports.

<!-- Compliant Article 50(1) Disclosure Snippet for Tidio Lyro AI -->
<div class="ai-disclosure" itemprop="isBasedOn" rel="ai-info">
  Notice: This system incorporates automated Tidio Lyro AI AI technology per EU Regulation 2024/1689 Article 50.
</div>

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EU Regulation 2024/1689 Article 50 Compliance

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Automated technical audit for AI chatbots, C2PA synthetic media metadata, and mandatory Article 50 transparency notices.

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